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User Profiles for Jira (Microsoft Attributes Sync)

Bring attributes from your existing directory – Active Directory, Entra ID (Azure AD), LDAP — into Jira, synced and ready to display.

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Trusted by 10,000+ global companies

Synced Attributes from Entra ID, Faster Task Completion in Jira

See how Entra ID (Azure AD) attributes sync into Jira and power the way your team works, approves, and reports.

Jira work item showing Microsoft profile attributes such as department, manager, business phone and country

Context without leaving Jira

Additional User Details, Right on the Issue

Sync user attributes into Jira issues and display assignee or reporter details – job title, phone, location – sourced from Entra ID (Azure AD). Choose which attributes to display for accurate issue resolution.

Built for automation

Attributes That Power Workflows

Use user attributes in JQL filters, queues, and automation rules to shape how work gets routed. Map profile fields – like department and location – to Jira issue fields to automate workflows and support reporting.

Jira automation rule that creates onboarding sub-tasks when the assignee’s Microsoft department is Marketing
Jira automation rule that mentions the reporter’s Microsoft manager in a comment when a work item’s priority changes to Highest

Approvals, automated

Simplify Approvals with Entra ID User Attributes

Use Entra ID (Azure AD) user attributes in workflows to trigger approval processes automatically. Manager attributes assign and automate approvals – like purchase requests – and help move tasks to completion.

Key benefits that keep work flowing

User directory attributes flow from Entra ID (Azure AD) into Jira automatically – giving context on every issue and powering approvals across departments.

Synced, Not Manual

User attributes stay synced from Entra ID (Azure AD), so displayed info is always current – no manual entry, no outdated profiles.

Details on Every Issue

Job title, phone, and location show up directly on assignee, reporter, and user-picker fields – right where decisions get made.

You Choose What Shows

Select which attributes display per issue, so teams see relevant context without unnecessary detail.

Built for JQL and Automation

Profile fields map to Jira issue fields, making attributes usable in filters, queues, and automation rules – not just visible, but actionable.

Approvals That Route Themselves

Manager attributes trigger approval steps automatically – purchase requests, content sign-off, contract review – without manual routing.

Reporting by Role

Filter by job position to see team workload at a glance, supporting cleaner reporting across departments.

See It in Action

Follow common scenarios where directory attributes speed up decisions, without leaving Jira.

Real results from real Teams

See how leading organizations use Elevatic solutions to improve collaboration, knowledge management and enterprise workflows.

Frequently asked questions

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  • Yes. User Profiles for Jira (Microsoft Attributes Sync) brings user attributes from Entra ID (Azure AD) into Jira. Attributes like job title, phone number, and location appear on assignee, reporter, and user-picker fields in Jira issues. The data stays synced with your directory, so profile details are always current without manual updates. You choose which attributes appear on each issue.

  • Yes. User Profiles for Jira maps directory profile fields, such as department and location, to Jira issue fields. Once they’re mapped, you can use these attributes in JQL filters, queues, and automation rules. Teams can then route issues by department, filter work by location, and report on workload by job position.

  • Yes. User Profiles for Jira (Microsoft Attributes Sync) syncs the manager attribute from Entra ID (Azure AD) into Jira. You can then use it in Jira workflows and automation rules to route approval steps to the right manager. Once the workflow is set up, requests like purchase approvals, content sign-off, or contract reviews go to the correct approver without anyone assigning them by hand. This works in Jira and Jira Service Management.

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