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Elements Catalyst

Deliver user-centric, cost-effective services with smart service catalog insights

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Service catalog optimization for JSM

Usage analytics, service pricing and form insights that keep your Jira Service Management catalog relevant and your portal the first place people go

See how your JSM service catalog really performs with Elements Catalyst

See how your JSM service catalog really performs

Usage analytics show which request types get used, which get ignored and which pull requests into the wrong queue. Clean up outdated or overlapping items, close the gaps your requesters run into, and base catalog changes on data instead of gut feeling.

Show service costs and prices in the JSM portal

Attach a cost to each request type and track spend from the agent side, so service owners keep budgets under control. Requesters see the price before they submit, which cuts back-and-forth over approvals and helps them choose the right service the first time.

Show service costs and prices in the JSM portal with Elements Catalyst
Give your customers a seamless service experience with Elements Catalyst

Build request forms people actually complete

See which form fields requesters skip or leave blank, and which requests end up recategorized by agents. Simplify the forms that slow people down, track every change made to your request types, and make the portal the place employees and customers go first.

Why IT teams optimize their JSM service catalog

Turn your JSM customer portal into the channel employees use first, with a service catalog that stays relevant, transparent and easy to request from

Bring requests back to the portal

When the catalog matches what people actually need, requests stop arriving through email, chat and side channels, and every demand gets tracked in Jira Service Management.

See your whole catalog and who owns each service

Map your service catalog in one tree view and see who owns each service, instead of hunting for request types across Jira.

Know what each service costs

Track the cost of delivering every service and display prices on the portal, so requesters see the price before they submit and budget questions are settled upfront.

Complete tickets from the first submission

Fewer blank fields and misrouted requests mean agents spend less time chasing missing details and more time resolving.

Every catalog change on record

A full change history for each request type shows who changed what and when, so catalog updates stay accountable and easy to audit.

Built for enterprise security

Cloud Fortified on the Atlassian Marketplace, SOC 2 Type II and ISO 27001 certified, and covered by the Marketplace Bug Bounty program.

Frequently asked questions

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  • Elements Catalyst is designed to work seamlessly within Jira Service Management, automatically analyzing data from your existing IT service catalog. It does not require complex configuration or manual data input—simply install the app, and it will start providing insights into your Jira request types, portal activity, and service performance. It also integrates with existing Jira groups, allowing service managers to refine catalog offerings based on real user behavior.

  • Elements Catalyst provides in-depth analytics to help service teams monitor and optimize their IT service catalog in JSM. It analyzes key elements such as:
    Jira portal usage: Understand how users navigate the portal, which services they search for, and where they may encounter friction.
    Request type performance: Identify the most and least used Jira request types, detect recurring issues such as frequent cancellations or recategorizations, and ensure service offerings match user needs.
    User groups and service patterns: Gain insights into which teams or departments generate the most requests, allowing better resource allocation and catalog optimization.
    With these insights, service managers can continuously refine their catalog, improve request handling efficiency, and enhance the overall user experience in the Jira portal.

  • Setting up service cost tracking in Elements Catalyst is straightforward. Within the app, you can assign costs to different services and request types, enabling internal tracking and budgeting. Additionally, you have the option to display service prices directly on the Jira portal, giving users clear cost visibility before submitting a request. This transparency helps manage expectations, reduce unnecessary requests, and improve overall efficiency.

  • Elements Catalyst offers usage analytics, cost tracking, and service request categorization insights. It helps identify outdated services, optimize request types, and track financial performance.

  • By providing real-time insights, cost visibility, and optimized service request structures, IT teams can streamline service delivery, reduce inefficiencies, and improve customer experience.

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