Questions – Page 1
-
What is the difference between productivity and experience score?
The productivity score measures how efficiently IT handles requests. It is a live 0–100 score based on time to resolution, first response time, reopening rate and first contact resolution. The experience score measures how employees perceive the service, based on their Pulse survey answers. Pulse shows both side by side and maps them in the…
-
Does SharePoint Connector for Jira keep SharePoint permissions?
Yes. SharePoint Connector for Jira applies existing SharePoint access rights in Jira. Users can only open the files and folders they already have permission to access in SharePoint. Documents stay stored in SharePoint, and Jira never holds a separate copy.
-
Can I view Jira issues inside SharePoint?
Yes. SharePoint Connector for Jira displays Jira issues inside SharePoint as tables or cards. Users can filter the issues with JQL or a quick search. Business teams working in SharePoint can follow Jira work without opening Jira.
-
How do I access SharePoint files in Jira?
SharePoint Connector for Jira connects SharePoint Online and OneDrive with Jira. Users can browse, search, edit, and upload Microsoft 365 files directly from Jira issues. Jira admins link SharePoint folders to Jira projects in the project settings. When a user creates a new Jira issue in that project, the linked SharePoint folder is automatically connected…
-
Do employees need to set their absence in Jira and Outlook separately?
No. With Out of Office Sync for Jira and Microsoft, employees set their out-of-office status in Outlook only. The app syncs Outlook absence status to Jira automatically. Employees don’t need to update their Jira profile or use a separate absence tool.
-
Can Jira automatically reassign tickets when an assignee is out of office?
Yes. Out of Office Sync for Jira and Microsoft adds out-of-office actions to Jira Automation. An automation rule can reassign tickets automatically when the assignee is absent. The same rule can move workflow transitions forward while the assignee is on vacation or away. The rule is configured once in Jira Automation.
-
How can I see Outlook out-of-office status in Jira?
Out of Office Sync for Jira and Microsoft shows Microsoft Outlook out-of-office (OOO) status directly in Jira. The app flags an absent user when a Jira ticket is assigned to them. It also flags absent users when they are added as a request participant in Jira Service Management. Teams see availability at the point of…